Got questions? We can hook you up with the answers. If you don’t see your Question listed here, flick us a message via the contact page and we’ll get back to you asap.
What does Number of Registrants Mean in the booking Process?
This Refers to how many people are in your Group. For example if you are purchasing a 4 Person Glampiing Package you will have 4 Registrants. As you are the Lead Registrant you will need all details for the rest of your group.
How do I split the Total Package price over my whole group?
Easy! When you push the drop down to enter your mates information it has a tick box which says - Registrant will pay seperately.
Click this & enter your friends email address. They will receive an email promoting them to make payment for they're package!
How do I secure my package?
Fill out the registration form and provide a $250 deposit. This will secure your package with the expectation to pay weekly instalments leading up the festival date.
What are the payment methods?
We accept direct debit and credit card payments.
If you’re the person charged with sorting all your mates to attend a festival, you’ll know how much has to be organised; tickets, travel, accommodation, gear.
Festmate sorts your entire festival experience for you. We book your tickets, organise transport, accommodation, food and booze packages, and special one-of-a-kind VIP experiences to help you party hard and create lasting memories. The only thing you have to decide is which friends to invite along.
What do I get in my Festmate package?
Details of what’s included in each package are on the Festivals page. If you’ve got any questions, contact us.
Relive the highlights of fests gone by and discover what party-goers love most about festmate on the blog.
What payment options do I have?
We believe that travel is an important life experience, and you should get amongst it!
We know how tough it can be to budget for a fest, especially if you’re travelling overseas, so we’re making it easy by offering three payment options:
Pay in full: Knock out your Festmate fee in one go and start saving for a killer outfit!
Party Now, Pay Later: Pay a small deposit, with the balance due after the fest.
Layby: Pay for your fest in a regular installment.
What if I have to cancel my Festmate?
Shit happens, and sometimes plans change. We get it.
We work with external travel and accommodation providers to create our festival packages. Many of these providers (such as airlines) will not offer refunds for cancelled tickets and, as such, neither can we. However, if you need to cancel your package, contact us to let us know. In some circumstances we’re able to negotiate a partial refund or transfer to another person.
Help, I made my booking and now I want to change something!
No worries. Just contact our team and we will do our best to help you. (But do check your booking VERY CAREFULLY, because some of our providers – such as airlines – charge fees for amendments).
Should I get travel insurance?
Hell yeah! Keep yourself and your shit safe. We recommend Southern Cross Travel Insurance, which you can apply for online.
For more detailed information, see individual packages pages and our terms and conditions.